Queue Agents
*96 – login the queue agent owning the extension
If you are an agent in a queue and you want to take calls
from your personal
extension, you can dial *96 from your extension phone keypad
in order to login
to the system. You will be prompted for your agent password.
After login, the
system will expect to find you at the extension you logged
in from.
*98 – disconnect the queue agent
If you are currently logged to the system as an agent, you
can logout
by dialing *98 from the extension phone keypad. The agent
connected to the
extension you dialed from will be automatically logout from
the system