Putting an agent in and out of the queue on Asterisk Based Virtual PBX

Putting an agent in and out of the queue on Asterisk Based Virtual PBX

Queue Agents

*96 – login the queue agent owning the extension

If you are an agent in a queue and you want to take calls from your personal

extension, you can dial *96 from your extension phone keypad in order to login

to the system. You will be prompted for your agent password. After login, the

system will expect to find you at the extension you logged in from.

 

*98 – disconnect the queue agent

If you are currently logged to the system as an agent, you can logout

by dialing *98 from the extension phone keypad. The agent connected to the

extension you dialed from will be automatically logout from the system


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