Using Traceroute on OvrC hub to identify network issues
If a client is experiencing unusual network behaviour or devices dropping off the hub, running a traceroute may help identify issues, specifically how many node hops are happening,
Once you login to the OvrC Hub (default credentials are user: ovrc, password: ovrc ) You’ll see a traceroute button. From there you’ll enter in the IP address of the device you want to test, and hit the traceroute button beside it, and it will show you the amount of hops. The max it will show is 30.
If you see an unusually high number of hops, check for network loops, or if Sonos (or similar) is on the system then configure STP appropriately.
Related Articles
Accessing Rako Hub on OvrC
To access a Rako Hub on OvrC, you need to set the port scan for HTTP to other. Its been reported that a Rako hub will only show an available SSH connection. This is because port 80 gets redirected to a secure page sub domain which OvrC cant scan. ...Sites with Multiple AP's across core and remote switches - if devices aren't appearing in the list when OvrC Hub scans
Scenario: 24 port switch in the rack with AP(s) cabled to it, plus cable to a 5port switch with PoE passthrough providing data and power to a remote AP. Issue: OvrC hub did site scan but was not listing all devices on site, took a couple of scans and ...Video stream from external Pakedge IP camera shows intermittent network error
If you are adding a Pakedge (Lilin?) camera to a 2N intercom or video kit using the enhanced video licence function, we have had reports that the stream connection will flick between connected and network error To resolve this go into the Network ...Araknis/OvrC devices cant be reached via dashboard when using ISP router
A new installation of an OvrC hub and 4x AP's on a site with latest SkyQ hub, OvrC dashboard works fine but you cant connect to Araknis devices in the device list you get the following error message the ports required to be opened are 53, 443Accessing Telnet Devices in OvrC
There is a bug in OvrC were Telnet doesn't connect to devices via OvrC. Here is a workaround In OvrC, go to the site in question and navigate to Site Settings Click on Network Ports Scanned Change the Telnet default port scan (Port 23) to, 'Other'. ...